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Cemstone Company E-Store Customer Service
Who Is Spartan? Spartan Promotional Group, Inc. is operating our online company store.
If you have any questions about placing an order, please contact us.
or by writing to us at: When using Cemstone Bucks place your order as normal, only be sure to check the Cemstone bucks button on the check out sheet. Once the order is placed print off a copy and mail it, along with your bucks. The order that was placed on the e store will be held until we receive your Cemstone bucks. NO ORDER WILL BE PLACED WITHOUT THE BUCKS. You can mail your copy of the order, along with the bucks to:
Spartan Promotional Group If you have any questions regarding this, please call customer service at: 651-731-7379 or 800-276-3155. Disclosure Statement - Use of Cookies Cookies allow us to recognize you and your preferences to make shopping easier for you. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. Cookies stored on your computer do not contain any personal identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. If you have questions about this policy, please e-mail us at cemstone@spartanpromo.com. Spartan accepts the following credit cards:
We do not charge your credit card until the date we ship your merchandise to you. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors. Spartan is required by law to collect sales tax on orders shipped to certain states. Click here for a list of states. If your order is sent in multiple shipments (either to the same destination or to different destinations), your credit card will be charged separately for each shipment. Taxes will be added to your order if you are shipping to any of the following states.
If you have a special request for a specific "In-hand" date, be sure to indicate such on the order form. Shipping costs - Shipping will be billed at cost and calculated with your order. Your order will be charged for the actual shipping. All prices are based upon U.S. dollars. There is an $18.50 handling charge for international shipments. All freight charges will be invoiced to the customer at cost. All taxes and duties will be the responsibility of the recipient. In the event that the customs department requires a certificate of origin, the cost to produce this will be charged to the customer as well. We can only accept credit card orders for merchandise shipping outside the U.S. To contact customer service call (800) 927-4053 or (763)639-4400 Merchandise Guarantee We have a 100 percent satisfaction guarantee policy. If you are not satisfied with the merchandise you ordered, please contact Spartan Promotional Group Customer Service at (651) 739-6498 or e-mail cemstone@spartanpromo.com to receive a RMA number (Return Merchandise Authorization). When we receive the product back from you we will either credit your account or send a replacement item. The customer will be responsible for return freight to and from Spartan for this product. In the event that the merchandise is damaged or incorrect, Spartan will issue a call tag for that item and will reship a new item at our expense. Claims for damaged goods or non-receipt of merchandise will be honored for 30 days after your order has been placed. Please save the packing slip and material. | ||||||
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